Unit Head, Corporate Services
Job Summary
Job Description
Responsibilities:
Strategic/Financial
¨ Ensure standardised designs that incorporate the look and feel of FABL’s refreshingly different purple experience and the bank’s theme are strictly adhered to.
¨ Ensure seamless and timely procurement of all required service and supply contracts applicable and supervise vendors/ suppliers
¨ Manage channel expansion by identifying strategic locations for setting up new branches for FABL and ensure that the expansion goals are duly met.
¨ Develop and implement a sustainable facilities management model for the bank.
¨ Initiate, design and review functional process flows in line with the transaction dynamics and needs of the bank.
¨ Prepare unit budgets and monitor compliance to budget
Customer
¨ Work closely with other Groups/Units and provide for their admin resource needs for effective operation through the store administration of Inventory Management.
¨ Participate in periodic meetings of MANCO, Disciplinary committee, etc
Operations
¨ Responsible for all building and facilities related issues, including spatial planning, maintenance of the banks premises and public relations with lease providers and local authorities on facilities related matters.
¨ Constantly monitor procurement activities, controlling and supervising budget execution and associated risks.
¨ Obtain a database of all vendors and facilitate periodic appraisal sessions for all vendors/suppliers.
¨ Oversee the banks procurement, security, travel, transport and archiving policies as well as document and inventory management processes.
¨ Providing travel, transport and conference services for the bank and ensuring a safe working environment.
¨ Ensure the physical security of the premises, the staff and visitors/clients by providing adequate facilities and safety provisions including fire safety and rescue, first aid and emergency support.
¨ Ensure that the branches and service shops facilities and tools of trade are appropriately managed to support quick service deliveries.
¨ Ensure quality records and prompt submission of internal and regulatory periodic reports for corporate services.
¨ Prepare periodic management reports detailing performance of unit
People
¨ Supervise activities of unit members and provide coaching, mentoring and training as appropriate
¨ Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required
Key Performance Indicators
¨ Department/Unit expenses vs. budget
¨ Cost optimization (claims, premium negotiation, etc)
¨ Customer Net Promoter Score (Internal customers)
¨ Service Measurement dashboard report
¨ Variance to agreed contract SLA (TAT)
¨ Frequency of purchases from unapproved vendors
¨ People management responsibilities
Competencies Required
Organisational Competencies
¨ Professional Attributes
¨ Business Knowledge
¨ Personal Attributes
¨ Leadership Skills
Functional Competencies
¨ Negotiation
¨ ICT Skills
¨ Supply Management
¨ Service Delivery Management
¨ Facilities Maintenance
¨ Expense Management
¨ Purchasing/ procurement
¨ Vendor Management
¨ Inventory management
¨ Events Management
¨ EHealth and Safety Management
