Head Clearing

Operations

¨      Draft / proof read correspondence for own unit

¨      Supervise and control activities in the clearing centre

¨      Process Outward clearing to GHIPSS

¨      Authorize all transactions processed in the unit

¨      Authorize outward clearing items

¨      Authorize inward clearing items

¨      Authorize ACH transactions (Direct debits/Credits)

¨      Authorize Standing Instructions

¨      Communicate net clearing position to treasury

¨      Ensure Call over of daily transactions is done

¨      Ensure daily proofing/reconciliation of accounts/GL

¨      Ensure that all queries pertaining to own unit are resolved within agreed timelines

¨      Prepare volume statistics and activity report.

¨      Ensure that daily check list is in place and adopt by unit

¨      Ensure that settlement position is advised to the appropriate quarters promptly

¨      Continuous operational improvement to improve service delivery.

¨      Ensure process automation/improvement

¨      Any other assigned responsibilities

People

¨      Supervise activities of department members and provide coaching, mentoring and training as appropriate

¨      Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required

Reports

Volume statistics and activity report - periodic

Key Performance Indicators

¨      % variance to agreed contract service level (fulfilment and maintenance) Dishonour Workflow and Exception Item Management

¨      Number of outstanding direct debit disputes and claims (weekly)

¨      Satisfactory audit rating

¨      Error rate <1%

¨      Achieve a service quality rating of >85

¨      Age of all items in clearing GL

Competencies Required

Organisational Competencies

¨      Professional Attributes

¨      Business Knowledge

¨      Personal Attributes

¨      Leadership Skills

Functional Competencies

¨      Operations & Control

¨      Payment & Settlement

¨      Relationship Management

¨      Accounts & Clearing

¨      Transaction Processing

¨      Cash Holding Management

¨      Consumer Lending (Loans)