Lead Beneficiary Feedback Mechanism (BFM) Specialist

Project Overview
ActionAid Liberia is implementing the Liberia Women Empowerment Project
(LWEP) (P173677) with financing from the International Development
Association (IDA) of the World Bank Group. The LWEP aims to improve
social and livelihood services for women and girls in targeted communities,
foster positive social norms, and strengthen the government's capacity to
advance women and girls’ empowerment through a “whole community”
approach targeting multiple actors and levels. The World Bank views this
project as creating a platform for the empowerment of women where policy
dialogue happens, evidence of what works is produced and disseminated,
and partnerships are strengthened. The project will be implemented in six
counties: Gbarpolu, Grand Cape Mount, Bomi, Montserrado, River Cess and
Grand Gedeh.
Summary of Role
The Lead Beneficiary Mechanism Specialist will provide leadership in the
development, implementation, and management of an effective beneficiary
feedback and grievance redress mechanism for the Liberia Women
Empowerment Project. The role ensures that women, girls, and
marginalized groups have access to structured feedback channels and that
their voices inform project decisions. This middle-management position
requires building alliances with stakeholders, fostering inclusive dialogue,
and ensuring alignment with the project’s objective of improving social and
livelihood services for women and girls in targeted communities.

Responsibilities

Program Development and Planning

• Lead the design and implementation of a beneficiary feedback and citizen engagement strategy to ensure robust participation in the project’s processes and activities.
• Lead, design, and apply a range of mechanisms, such as focus group discussions, key informant interviews, community gatherings, consultations, one-to-one outreach with beneficiaries, feedback
committees, suggestions boxes, surveys, etc., to regularly gather feedback and suggestions on the project’s interventions.

• Lead and collaborate with the PMU BFM Specialist and CBAs to raise awareness of BFM at the community level.
• Lead and ensure all suggestions/complaints submitted through the BFM are logged correctly and receive timely responses.

• Lead in close collaboration with the social officer to ensure project-
related complaints are logged in project GRM and responded to timely.
• Continuously review, assess, and adapt the project’s engagement and two-way communication platforms, channels, and tools to ensure their efficiency and effectiveness
• Effectively build an active constituency of support, interest, and action for the targeted community beneficiaries and other stakeholders, as well as more widely across the various sectors, namely gender, gender-based violence, women’s empowerment, agriculture, and health and education.
• Monitor and evaluate the impact of the BFM and CE strategies on target audiences and continuously improve.
• Provide BFM and CE inputs to monthly, quarterly, periodic, and annual progress/monitoring reports on operational activities

Program Implementation

• Lead and facilitate the design, implementation, updating, and reporting of beneficiary feedback and citizen engagement strategies to ensure robust participation in project processes and activities.
• Lead and ensure regular feedback and reporting on various mechanisms, such as focus group discussions, key informant interviews, community gatherings, consultations, one-to-one outreach with beneficiaries, feedback committees, suggestions boxes, surveys, etc., on the project’s interventions.
• Lead and report on collaborations with the PMU BFM Specialist and CBAs to raise awareness of BFM at the community level.
• Ensure all suggestions/complaints submitted through the BFM are logged correctly and receive timely responses.
• Collaborate with the social officer to ensure project-related complaints are logged in project GRM and responded to on time.
• Effectively review and assess the use and adaptation of the project’s engagement and two-way communication platforms, channels, and tools to ensure their efficiency and effectiveness
• Effectively reinforce/support active constituency interests and actions for the targeted community beneficiaries and other stakeholders, as well as more widely across the various sectors, namely gender, gender-based violence, women’s empowerment, agriculture, and health and education.
• Regularly monitor, evaluate, and report the impacts of the BFM and CE strategies on target audiences and continuously improve.

• Provide technical support/input to BFM and CE to prepare monthly,
quarterly, periodic, and annual progress/monitoring reports on operational activities.
• Develop participatory strategies for implementing project activities in collaboration with staff, partners, and community groups.
• Ensure adequate resource allocation and flexibility in program implementation, allowing for quick responses to changing conditions.
• Lead the long-term capacity building of partners to meet program objectives.
• Ensure that the project’s values are reflected in relationships with partners and the community.
• Motivate and guide staff in delivering on program objectives, fostering a commitment to the project’s goals.
• Ensure that regional work is linked to national-level advocacy and aligns with national policy.

Reporting

• Establish a reporting system that captures both narrative and financial data, ensuring easy access and retrieval of information.
• Submit timely and comprehensive reports to donors and management, ensuring alignment with project deliverables.
• Prepare status and situational reports as needed, and respond to queries and information requests about the project.

Others

• Any other work as may be assigned by Supervisor and other appropriate staff. 

How to apply:
All interested candidates should submit applications, including cover letter and CV in Microsoft Word or Pdf document, addressed to the Country Director, ActionAid Liberia Country Program, via email to vacancy.liberia@actionaid.org, copy Elizabethgbah.johnson@actionaid.org . Email subject line
should read “Lead Beneficiary Feedback Mechanism (BFM) Specialist”.  Female candidates are highly encouraged to apply.