QUALITY COORDINATOR

Africa Global Logistics (AGL) Liberia is seeking a motivated, detail-oriented, and results-driven Quality Coordinator to support the implementation and continuous improvement of the company's Quality Management System.
The successful candidate will monitor compliance with quality procedures, coordinate internal quality audits, follow up on non-conformities, and work with departments to improve operational processes, service delivery, and customer satisfaction.

Key Responsibilities

·        Support the implementation and maintenance of the Quality Management System in line with AGL Group requirements and applicable ISO 9001 standards.

·        Monitor compliance with established procedures, work instructions, customer requirements, and quality standards.

·        Coordinate internal quality audits, inspections, and process reviews, and maintain appropriate supporting documentation.

·        Identify, document, and follow up on non-conformities, customer complaints, and process weaknesses.

·        Coordinate root-cause analysis and monitor corrective and preventive actions to ensure timely closure.

·        Prepare quality reports and dashboards covering audit findings, customer complaints, non-conformities, and corrective actions.

·        Support customer satisfaction initiatives and recommend improvements to service quality and operational efficiency.

·        Assist in developing and updating quality procedures, records, and process documentation.

·        Coordinate quality awareness and training activities for employees.

·        Work closely with QHSE and operational teams to promote compliance, accountability, and continuous improvement.

Qualifications and Experience

·        Bachelor’s degree in quality management, Industrial Engineering, Business Administration, Logistics, or a related field.

·        Two to three years of relevant experience in quality assurance, quality control, process improvement, or quality management systems.

·        Knowledge of ISO 9001 requirements and Quality Management System principles.

·        Experience in internal audits, root-cause analysis, non-conformity management, and corrective action follow-up.

·        Experience in logistics, shipping, transport, warehousing, or freight forwarding will be an advantage.

·        Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

·        ISO 9001 Internal Auditor training or certification will be an advantage. 

·        Excellent written and spoken English is required. Proficiency in French will be an advantage.

KPI

·        Closure of non-conformities within agreed deadlines;

·        Recurrence rate of non-conformities;

·        Closure of customer complaints;

·        Implementation rate of corrective actions;

·        Completion of internal audit programme;

·        Quality training/awareness completion.

Required Competencies

·        Strong analytical and problem-solving skills.

·        Excellent attention to detail and documentation skills.

·        Good communication and report-writing abilities.

·        Strong organizational skills and the ability to meet deadlines.

·        Integrity, professionalism, and the ability to work collaboratively across departments.

·        A proactive approach to identifying risks and improving processes.

 

How to Apply

Interested and qualified candidates should submit an updated CV and a cover letter highlighting their relevant qualifications and experience.

Apply to:
Human Resources Department
Africa Global Logistics Liberia Inc.

Email: lamb.bropleh@aglgroup.com

Email Subject: Application - Quality Officer

Application Deadline: November 15,2026

Only shortlisted candidates will be contacted. AGL Liberia is committed to fair recruitment and equal employment opportunities.