Protection and Control Coordinator

The Protection Systems and Control Room Coordinator is responsible for managing Mantrac Liberia’s control-room operations and electronic protection systems. The role requires practical experience in fire alarm systems, CCTV, biometric scanners, electronic access control, intrusion detection, alarm response, incident reporting, and security-guard supervision

Main Responsibilities

1. Control Room Operations

• Manage daily control-room operations and monitor all electronic security systems.


• Maintain accurate occurrence logs and ensure proper handover of incidents, system faults, and outstanding actions.


• Immediately escalate critical alarms, emergencies, suspicious activities, and system failures.

2. Fire Alarm System Management

• Monitor fire alarm panels and respond to fire, smoke, heat, and system-fault alerts.


• Conduct routine system checks and coordinate testing and maintenance with relevant service providers.


• Maintain fire alarm testing, activation, fault, and maintenance records.


• Support fire drills, emergency evacuations, and response planning.

3. CCTV Management

• Monitor live and recorded CCTV footage to identify suspicious activities, theft, safety violations, and unauthorized access.


• Retrieve and preserve CCTV footage for authorized investigations.


• Conduct routine camera checks and report defective cameras, blind spots, recording failures, and connectivity problems.


• Protect the confidentiality and integrity of CCTV footage.

4. Biometric Scanner Management

• Enroll, update, suspend, and deactivate authorized users on biometric systems.


• Monitor biometric access and attendance records and report irregularities.


• Troubleshoot basic system faults and escalate technical problems.


• Ensure former employees and expired contractors are removed promptly.

5. Access Control Management

• Administer access rights for employees, contractors, visitors, and service providers based on approved authorization.


• Monitor forced-door alarms, doors held open, repeated access denials, and unauthorized access attempts.


• Maintain accurate records of access approvals, changes, suspensions, and deactivations.


• Conduct periodic reviews of access rights.

6. Intrusion Detection and Alarm Response

• Monitor intrusion alarms, motion detectors, panic alarms, door contacts, and perimeter sensors.


• Respond immediately to alarm activations and coordinate verification and escalation.


• Investigate recurring or false alarms and recommend corrective actions.


• Maintain accurate alarm-response and resolution records.

7. Security Systems Maintenance

• Conduct routine operational checks of all protection systems.


• Maintain an updated security equipment and system-fault register.


• Follow up with IT, technicians, vendors, and service providers until reported faults are resolved.


• Monitor security-system installations, upgrades, testing, and commissioning.

8. Security Guard Supervision

• Supervise contracted security guards and ensure all assigned posts are adequately covered.


• Monitor guard attendance, deployment, patrols, alertness, and compliance with company procedures.


• Ensure guards understand access-control, alarm-response, and emergency procedures.


• Address performance gaps through the contractor’s representative.

9. Incident and Emergency Management

• Respond promptly to theft, fire alarms, injuries, unauthorized access, security breaches, and other emergencies.


• Conduct preliminary investigations and preserve relevant evidence.


• Prepare accurate incident reports with findings and recommended corrective actions.


• Coordinate with management, emergency services, and external agencies when authorized.

10. Records and Reporting

• Maintain accurate visitor, vehicle, equipment, patrol, alarm, access-control, contractor attendance, and incident records.


• Prepare and submit daily operational reports to the Group Protection Team.


• Prepare periodic reports for management on incidents, system performance, guard operations, and outstanding risks.


• Analyze security data and recommend operational improvements.

11. Security Inspections and Risk Improvement

• Conduct regular security inspections and walk-throughs at Mantrac and Delta locations.


• Identify vulnerabilities, procedural weaknesses, equipment failures, and emerging risks.


• Recommend corrective and preventive measures and follow up on implementation.

12. Policies and Stakeholder Coordination

• Support the development and implementation of security policies, procedures, post instructions, and emergency plans.


• Maintain professional relationships with management, employees, visitors, contractors, service providers, regulatory bodies, and emergency agencies.


• Perform other related duties assigned by management.

Qualifications and Experience

• Bachelor’s degree in Security Management, Information Technology, Electronics, Electrical Engineering, Criminal Justice, Risk Management, or a related field.


• A relevant diploma or technical qualification supported by strong practical experience may also be considered.


• Minimum of three years of experience in control-room operations, electronic security systems, industrial security, banking, telecommunications, mining, or a similar environment.


• Demonstrated practical experience in:
  
  
  
  • Fire alarm systems
  
  
  • CCTV and video-management systems
  
  
  • Biometric scanners
  
  
  • Electronic access control systems
  
  
  • Intrusion detection and alarm systems
  
  
  
  


• Experience supervising contracted security guards.


• Technical or professional certification in electronic security, fire safety, control-room operations, or security management is an advantage.

Required Knowledge and Skills

• Ability to operate CCTV systems and retrieve recorded footage.


• Knowledge of fire alarm panels, detectors, zones, alarm signals, and system faults.


• Ability to enroll and remove users from biometric and access-control systems.


• Understanding of intrusion alarms, emergency response, incident escalation, and evidence preservation.


• Ability to perform routine system checks and basic troubleshooting.


• Strong report-writing, analytical, and record-management skills.


• Proficiency in Microsoft Word, Excel, Outlook, and other relevant applications.


• Excellent written and spoken English.


• Strong leadership, communication, and interpersonal skills.

Behavioral Competencies

• High level of integrity and confidentiality


• Alertness and attention to detail


• Calm and decisive under pressure


• Strong organizational and follow-up ability


• Professional and respectful workplace conduct


• Coachable, adaptable, and willing to learn


• Good business and organizational awareness


• Ability to supervise security personnel firmly and fairly

Mandatory Recruitment Requirement

Candidates must demonstrate hands-on experience in control-room operations and electronic security systems. General security or guard-supervision experience without practical exposure to fire alarms, CCTV, biometric scanners, access control, and intrusion detection systems will not be sufficient.