Head, Systems Control

Operations

¨      Access Management / Administration;

¨      User Access and Privileges Management Reviews across all platforms (i.e. Business Applications, EBa-nking Applications, Database, Card Management Systems, Active Directory, Corporate mail, Servers, Network Devices etc.);

¨      Review of End of Day (EOD), End of Month (EOM) and End of Year (EOY) processes, activities, error logs and their resolutions;

¨      Review of Data Backup processes, Backup to Tapes, Movement of tapes to offsite locations, Retrieval of tapes, Testing of data on tapes and their restoration processes;

¨      Database Management, Capacity, Performance, Backup, Replication, Backend Updates and Audit Trail Reviews;

¨      Database Consistency and Integrity reviews;

¨      Investigation of System and E-Banking related fraudulent activities;

¨      Investigation of System and E-Banking related customer complaints and service failures;

¨      Income Assurance of all systems generated income lines reviews;

¨      IT Change and Configuration Management reviews;

¨      IT Asset Management and Inventory reviews;

¨      Physical Access and Environmental Control review of Data Center, Disaster Recovery Site,  Branch Server and ATM Rooms;

¨      IT and Ebanking Support Incidence Management review;

¨      Server Capacity, Performance, Backups and Event logs Reviews;

¨      Network devices management, capacity, performance, backup, availability report, Internet Usage, and End of life Reviews;

¨        E-Banking Channels (i.e. ATMs, POSes, Cards, Flexipay), Management, Performance, Availability, User and Customer Support, Incidence Management, etc. Reviews

¨      Review of Server, ATM and Application logs on the Log management system

¨      Perform other duties as assigned.

Reports 

¨      Status Report

¨      Daily, Weekly and Monthly IT Control Activity Review Report

¨      Income Assurance Report

¨      Investigation Report

Key Performance Indicators

¨      Resolution of functional/user issues

¨      Database Integrity

¨      Status Report

Competencies Required

Organisational Competencies

¨      Professional Attributes

¨      Business Knowledge

¨      Personal Attributes 

Functional Competencies

¨      System Administration

¨      Programming

¨      Systems / Technology

¨      Vendor Management

¨      User Support