Responsibilities:
Customer
¨ Participate in periodic internal and external meetings.
Operations
¨ Review on a daily basis, inflow transactions to ensure customers receive prompt credit into their accounts and ensure account history is in order to guide against suspicious transactions.
¨ Ensure daily reviews of outflow transactions to ensure customers payment instructions are complied with.
¨ Conduct monthly cash count exercise to compare the physical cash figure with the General Ledger balance and raise exception for any difference.
¨ Review of LC and Bills for Collections processed (daily, weekly and monthly).
¨ Participate and ensure the efficient performance of IT project that relates to automation of Foreign Operations transactions before execution.
¨ Review reconciliation schedule to ensure that open items are resolved and adequate provisions in line with prudential guidelines are made.
¨ Review of Foreign Cheques sent for collections.
¨ Review of certificate of capital importations.
¨ Perform other duties assigned by supervisor
Key performance Indicators
¨ Income leakage recovery
¨ Fraud: size of losses from fraud vs total revenues
¨ Customer Net Promoter Score (Internal customers of Org. Unit)
¨ Regulatory reporting TAT
¨ Reconciliation of accounts
¨ Compliance with regulations and internal policies
¨ Retention and saftekeeping of records
Competencies Required
¨ Professional Attributes
¨ Business Knowledge
¨ Personal Attributes
Functional Competencies
¨ Analytical/Investigative Skills
¨ Financial Services Industry Knowledge
¨ Fraud Prevention And Control Management
¨ Knowledge of Banking Operations
¨ Communication Skills
¨ Technology Application / Computer Literacy
¨ Quality Management