Head, Security & Protocol

• To ensure all physical locations of the Bank have a safe and secure environment for staff and clients to carry out the business of banking.
• To coordinate security operations across the Bank.
• To manage and process all protocol requirements of the bank.
• Monitor central CCTV at the Head Office
• Ensure CCTV camera’s installed in all branches, offsite ATM points and server rooms

RESPONSIBILITIES

 Strategy & Markets

·       Actively champion development and preparation of strategies for security

·       Co-ordinate activities that ensure current operations, practices and processes are in alignment with corporate objectives and best practices. 

Customer

 ·       Liaison between the bank, security companies and Law Enforcement Agencies

·       Encourage adherence to Bank’s Health and safety policy by all staff

·       Participate in screening / vetting of staff e.g. stewards and drivers etc.

·       Participate in periodic meetings internal & external

·       Maintain a professional manner to build customer confidence and trust

·                 ·        Manage strategic relationships between the bank and embassies, hotels, travel                          agents/ airlines.

·                ·     Participate in periodic internal and external meetings.

 Operations

·       Monitor and sensitize stakeholders of developments  and anticipated threats and security tips for curbing same

·       Constant review and implementation of the Bank’s Security policy

·       Effective utilisation and monitoring of Security Installations and gadgets

·       Periodic conduct of security and emergency drills

·       Plan and implement security detail for executive personnel, bank events and dignitary visits

·       Participate in investigations and intelligence gathering

·       Constantly seek ways to contribute to and improve upon the bank’s quality objectives and the quality management systems as applicable to security

·       Drive service & productivity to meet service delivery standards while always adhering to the highest compliance and regulatory requirements.

·       Ensure quality records and prompt submission of internal and regulatory periodic report for security

·                 ·   Responsible for all protocol, travel, transportation and accommodation queries bank                 wide.

·                 ·     Support planning, logistics and documentation requirements for official travels                         including securing travel visas or immigration documents, airport check-ins etc.

·                 ·    Ensure quality record entries and management

·                 ·   Perform other duties as assigned by supervisor.

People

·       Coordination of security operatives across the bank

·       Monitor / manage performance of subordinates against pre-assigned goals

·       Organize training for guards and FAB staff on matters bordering on security

 Reports

·       Weekly; on  branch patrols

·       Monthly; security and safety on all bank facilities including directors residences security gadgets and installations engagement with police and other law enforcement agencies

·       Quarterly; visit to up country branches, training of guards/staff, country risk and security

      ·    Half yearly report on fire drill

Key Performance Indicators

§  Cost optimization (claims, premium negotiations, etc)

§  Audit rating

§  Service quality rating

§  Variance to agreed contract SLA

§  Number of days with no security or safety violations or incidents

§  People management responsibilities

• Complaints resolution TAT

§ Accuracy and timeliness of daily, weekly and monthly reports

Competencies Requires

Organisational Competencies

§  Professional Attributes

§  Business Knowledge

§  Personal Attributes 

Functional Competences

§  Articulate & attention to detail

§  Uncompromising focus

§  Security management & investigation skills

§  Intelligence / information gathering skills

§  Interpersonal & communication skills

§  Analytical and decision making skills

§  Established relationships within various Government Intelligence and Investigative Agencies

§  Knowledge of Trial & Court procedures

§  Understanding bank processes and deliverables

§  Knowledge of security and safety equipment and its use in investigation processes