Head, Retail Banking

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis Reports To Managing Director
Directly Supervises
 Retail Liabilities
 Retail Assets
 Private Banking
 Remittances

Responsibility 

Directly supervise the activities of Business Managers within own  unit to ensure optimal achievement of set targets

Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.

 Recommend the creation of assets to increase business office profitability

Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue

 Monitor and assign targets to Heads to ensure effective focus on target achievement

Maintain and acquire customer relationships to improve deposit liability growth and mix.

Relationship Management of High Net worth Customers

Network with all potential clients in all relevant categories of own locality

Ensure growth of FX revenue by signing on Remittance agents

Provide mentorship to the Retail Team

Key Performance Indicators 

 Volume of Sales

 Level of Product Promotion and awareness

 Business Intelligence index

Customer delivery Service index

Alliance Management level

Product Development (interface)

Channel Management (interface)

Number of staff Trainings

Job Competency Requirement

 Relationship Management 

Sales & Customer Planning 

Customer Account Management 

Opportunity Management 

Sales Evaluation & Reporting 

Sales Execution & Fulfillment 

Market Strategy Formulation 

Product Development 

Knowledge of the Economic Environment 

FABL Product/Market Knowledge 

Transactional Processing

Job Specifications – Minimum of Bachelor’s degree in Accounting, Business

Administration – A Post-graduate degree or relevant professional qualification is

required – Minimum of 10-12 years work Professional membership required

How to Apply
All applications should be sent to career@gurushrconsultancy.com, ladythebam@yahoo.com, and jkotee@gurushrconsultancy.com, clearly indicating the job title and reference number in the subject line of the email.