Specialist, Commercial Performance

Create digital visibility of direct sales of products in trade. Oversee the end-to-end distribution of saleable and nonsaleable products from order requests through processing in MTN, to supply sales in trade via all trade channels. Saleable products include Airtime (Electronic and scratch cards), Sim cards and Devices.
Lead end to end projects pertaining to sales and distribution such as the implementation of go-to market strategies and geo-spatial analysis.
The Specialist, Commercial Performance will be the custodian of the sales and revenue related reports and other key performance reports which will cover all activities across the segments. Products and other performance indicators in the commercial team.Overall, the output of the candidate should influence decision making across the business and help in creating tangible (revenue) value.

COMPANY OVERVIEW, VISION & VALUES

We at Lonestar Cell MTN are a purpose and value-led organization. At Lonestar Cell MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA 

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

CORE RESPONSIBILITIES

Key Performance Areas:

Strategy Development and Implementation

·        Lead the creation of digital Go-To market strategies in line with overarching organizational goal with emphasis on customer experience and trade adaptability through insights, performance measurement, monitoring tracking, forecasting and predictions.

·        Ensure effective implementation of Go-To market strategies by means of proving direction, structure, solution designs business plans and support 

Staff Leadership and Management 

·        Manage resources in accordance with HR policy and legislation where necessary

·        Actively participate in leadership team and personal development on own skills.

·        Promote an MTN centric’ and a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to group governance

Governance:

Ad hoc, operational and Tactical Meeting

·        Set up/participate in ad hoc and operational meetings

·        Participate and provide inputs in tactical meetings Report at process and functional

·        Report at process and functional level 

Escalations

·        Manage and resolve escalations that have impact on critical path of services delivery

·        Escalate issues that will result in significant time, scope employee/customer or cost impact if not resolved.

·        Manage and provide solutions to issue that require formal resolution.

Opco Operational 

·        Set up and manage project status meetings

·        Review and identify key risks, issues and dependencies and set mitigation action 

Performance  

·        Review performance of Opco functional areas and CoE against agreed KPIs and their compliance with SLAs

·        Review and monitor plan continuous improvement 

Reporting  

·        Review report hourly, daily, weekly and monthly relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

·        Review reports on an ad hoc basis on specific projects

Operational Delivery

Impact on the Business

·        Provide visibility on key metric within department

·        Participate in the overall development and implementation Go-To Market strategies

·        Develop and drive the long-term Go-To market strategies for the Opco

·        Ensure alignment with Group Sales and Distribution strategies, policies and initiative

·        Manage the change elements for the Opco from a strategic and operational level.

·        Plan and implement plans for volatile growth, chance and maturity in the Opco

·        Communicate with management as a true business partner and provide a deep understanding of the role that a world class Sales and Distribution practice can play in the development of the business 

Distribution Management Responsibilities

·        Identify and resolve complex distribution and geo-marketing challenges in trade

·        Re-invent and manage the delivery of digital Go-To Market strategies

·        Align distribution management and Go-To Market strategies with opco and Group requirement

·        Review refine and operationalize of Sales and Distribution management requirement

·        Oversee and manage stakeholder such as the sales team with frequent supply of sales and distribution analytics in trade

·        Analysis & Reporting and team performance

·        Strategically manage such as the sale team with frequent supply od sale and distribution analytic in trade

·        Validate Go-To market KPIs with business

·        Interact with the Commercial Performance Manager and Head of Sales & Distribution with constant feedback on strategies

·        Manage constant usage of implemented digital strategies within the Go-To market space

·        Lead end to end commercial projects

Distribution Management Activities 

·        Ensure consistent and regular digital and geo-spatial visibility of Sales and Distributions activities in trade to relevant stakeholder especially the sales team

·        Ensure digital Go-To Market training of the sales team and performance evaluation

·        Ensure smooth delivery of Go-To Marke strategies

 QUALIFICATION AND EXPERIENCE

Educations:

·        Bachelor’s degree in business management /administration or any relevant Degree.

·        Relevant post graduate degree and /or equivalent

·        Relevant Certificates/accreditation/membership with professional bodies, is an added advantage.

Experience:

·        2-3 years relevant working experience in Sales and Distribution, Business intelligence or Business Analysis roles

·        Similar role with a large global multi-cultural-site organization.

·        Experience in Project Management Minimum of three (3) years working experience with proven track

CORE COMPETENCIES

Important competencies required for the position:  

Must be a Role Model of ethical practices by living the MTN Values of: Lead with Care, Can- Do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion

Other specifications

·        Telecommunication, Banking or FMCG industry experience

·        Pan Africa multicultural experience

·        Working experience in SQL (Oracle or Microsoft) or any Database Mgt Tool

·        Working experience in power Bi

·        Working knowledge of Ms Office (word, excel, power Point and Outlook)

·        Working experience and knowledge in GIS Analytics MapInfo or ARCGIS)

·        Demonstrate full understanding of simple products /services

·        Ability to write reports and communicate effectively with all levels of stakeholders

·        Sound judgement and ability to analyse situations and information

Knowledge

·        Complexity and ambiguity

·        Ethical stakeholder and risk Management

·        Self-staring and managing

·        Entrepreneurial minded

·        Resilient

·        Stress Management

·        Information processing

·        Customer centric

Skills 

·        Leadership

·        People Management

·        Decision making

·        Reporting & Presentation

·        Data Interpretation

·        Negotiation

·        Analytical

·        Conflict resolution management and issue resolution

Behavioral Qualities:

·        Solution Provider & Problem Solver

·        Quality Enabler & Culture Change Champion

·        Caring People Employee & Relationship Manager

·        Results Achiever & Operationally Astute

·        Commitment to the Organization

 How to apply

To apply, email all applications (cover letter and updated resume/curriculum vitae) to: hrvacancy.lr@mtn.com and/or contact.Liberia.lr@mtn.com. 

In the subject of your email, please state your name and the vacancy you are applying for. 

In the Letter of interest, kindly state which of the five (5) MTN Live Y’ello Values resonate with you.

 Please Note the following: 

a)        Only short-listed candidates will be contacted.

b)       Detailed job description is attached for ease of reference

No phone calls will be accepted

Operating Unit: MTN Liberia

Reports to: Manager, Commercial Performance

Department: Sales & Distribution

Number of Direct Reports: N/A

Job Level: 2