Analyst, Revenue Assurance

The role is responsible for improving revenues and profitability by ensuring complete revenue assurance and minimizing leakage. It provides support to the local OPCO operations infrastructure in executing Revenue Assur-ance controls within MTN, ensuring the control environment operates effectively and efficiently. The position also supports incident management processes related to revenue and cost-impacting issues, while contributing to the overall performance of the Revenue Assurance Shared Service and its interfaces with MTN operations.

 

COMPANY OVERVIEW, VISION & VALUES

We at Lonestar Cell MTN are a purpose and value-led organization. At Lonestar Cell MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

CORE RESPONSIBILITIES

Revenue Assurance

·        Analyse revenue reports to determine areas of improvement and determine appropriate plan of action

·        Assist in developing revenue assurance culture across Lonestar

·        Analyse revenue reports to determine areas of improvement and determine appropriate plan of action.

·        Conduct pre and post risk assessment of all new products and facilitate the implementation of required controls to correct identified risks

·        Develop KPIs for measuring Revenue Assurance performance and demonstrating ROI in the short term

·        Ensure trend analysis and proper reporting of roaming and interconnect activities

·        Examine financial data (calls emanating from other inter-carrier service providers and terminating on Lonestar’s network and vice-versa) for accuracy and compliance to policies, procedures, and specifications of Lonestar

·        Identify “risks”; operational and financial impacts relating to the network and the billing system and any related systems and facilitate the implementation of required controls to correct identified risks

·        Implement and manage revenue assurance controls for business including error handling, switch to billing audits, etc.

·        Initiate and facilitate revenue assurance projects within Lonestar

·        Lead the review of all revenue-related IT & network systems, following up with the implementation of recommendations

·        Participate on or lead cross-functional teams to resolve revenue assurance issue and implement revenue assurance controls

·        Perform any revenue assurance related requests made by the senior manager

·        Review all rate tables within Lonestar billing system

·        Review contracts and deal structures of roaming and interconnect partners

·        Review of all revenue related reconciliation pertaining to inter-carrier finance to ensure data integrity

·        Review pre and post launch cost-benefit analysis

·        Review user acceptance tests for all products and ensure post implementation test exercise

·        Work with appropriate teams to monitor trend and analyse monthly revenue reporting, bill cycle trend

·        Apply Revenue Assurance and Fraud PPPs

·        To assist with adhoc projects on site when required.

·        Fraud

·        Research and document procedures and processes to control fraud

·        Interface with all other functional areas of Lonestar on all fraud related issues

·        Train and educate Lonestar staff and management in the appropriate use of fraud reporting / measurement tools and fraud

·        Investigate and resolve fraud incidents promptly in conformance to documented policies

·        Identify unknown fraud, behavioural patterning analysis and provide feedback into control development

·        Complete report processing in line with operational requirements (e.g. high usage reports)

·        Collect and present appropriate evidence according to documented incident handling procedures

·        Support analytical needs for fraud operations

·        Provide input to the monthly fraud management report

·        Log all fraud queries and resolutions in the fraud management logbook

·        Prepare presentation material denoting trending, key indicators, and performance that have impact on losses through fraud

·        Recommend additional tools and methods that could be deployed in combating fraud

·        Develop tests to challenge existing fraud processes and make recommendations for change

·        Ensure alignment across the Sales and Marketing organizations on field sales needs and marketing initiatives, including coordination with budget management

QUALIFICATION AND EXPERIENCE

Education:

·        Business degree in Computer Science or Accounting or any other relevant discipline Part qualification in any recognized professional accounting scheme (ICAN, ACCA, CIMA, CPA) Certified Information Systems Auditor is desirable

Experience

·        4 years IT or System Audit and Data Analysis experience; with experience in revenue accounting; business process modelling and re-engineering; and / or financial and/or operational auditing methodologies and tools. Experience in the telecommunication industry or any of the leading professional services firms is desirable

 CORE COMPETENCIES

Important competencies required for the position:  

Must be a Role Model of ethical practices by living the MTN Values of: Lead with Care, Can- Do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion 

Knowledge

·        Auditing

·        Business risk management

·        General accounting

·        Information systems

·        Internal audit practice

·        Legislation and compliance

·        Planning and budgeting

·        Problem solving

·        Reporting

·        Revenue assurance

Skills

·        Ability to learn quickly

·        Ability to work under pressure

·        Advanced communication

·        Interpersonal and reporting skills

·        Advanced computer skills

·        Analytical Skills

·        Auditing Skills

·        Data analysis skills

·        Financial acumen

·        Financial analysis

·        Financial skills

·        Revenue assurance

Behavioural

·        Analytic Thinker

·        Problem Solver

·        Operational Value creator

·        Culture and Change Champion

·        Supportive people Manager

·        Relationship Manager

·        Results Achiever

·        Operationally Astute

·        Passion for e-commerce and mobile business

How to apply

To apply, email all applications (cover letter and updated resume/curriculum vitae) to: hrvacancy.lr@mtn.com and/or contact.Liberia.lr@mtn.com.

 In the subject of your email, please state your name and the vacancy you are applying for.

 In the Letter of interest, kindly state which of the five (5) MTN Live Y’ello Values resonate with you

Please Note the following: 

·        Only short-listed candidates will be contacted.

·        Detailed job description is attached for ease of reference

No phone calls will be accepted

Operating Unit: MTN Liberia

Reports to: Manager, Revenue Assurance 

Department: Finance

Number of Direct Reports: None (0)

Job Level: 2