Controller, Territory Sales-Region 1
Job Summary
At Lonestar Cell MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.
Job Description
Live Y’ello Values are:
Lead with Care
Can do with Integrity.
Collaborate with Agility
Serve with Respect
Act with Inclusion
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
MISSION/CORE PURPOSE
To drive Visibility, Availability and Accessibility and Acquisition within a specified location.
CORE RESPONSIBILITIES
Key Performance Areas:
Work along -side Direct Sales Distribution (DSD) Supervisors to supervise & coordinate the activities of Direct Sales Distributor, Ambassadors & Data Clerk within the assigned territory.
è Achieve distribution and coverage targets within assigned location.
è Achieve Sim Cards/device/Mobile/ Event Activations target within assigned location
è Achieve New Connection target within assigned location
è Develop alternative channels in the location: Hotels, Restaurants & Entertainment Canters (HORECA), Phone Shops, Fast-Moving Consumable Goods (FMCG) Channels
è Achieve products and brand visibility target within assigned location
è Embark on trade education (promotions, new products, price changes, etc)
è Build quality relationship with trade through constant trade visit (Lonestar Area Champion (LAC), sub-distributors, Retailers, etc.)
è Embark on regular DSD/Ambassador accompaniment & score Availability, Visibility, Accessibility Movement (AVAM) and price compliance templates
è Prepare and submit weekly report on sales performance, price compliance, market intelligence/competitor activities, Coverage gap analysis
è Ensure Policies, Processes Procedures (PPP) are strictly adhered to
Supervisory/Managerial/ Leadership Complexity
è Encourage feedback from subscribers, agents etc within assigned location and provide solutions or escalate and ensure resolution
è Always ensure strict adherence to the standard operating procedures of direct sales and distribution
è It is very important for the person in this role to have a fair understanding of the objectives and nature of the operations in the various technical and commercial functions to be able to effectively provide reliable operational advice and guidance
Creativities (Improvement/ Innovation inherent):
è Proactively propose business solutions for the resolution of potential operational risk
è Propose ways and means to improve customer satisfaction and increase net promoter score
è Be innovative with regards to the implementation of policies, processes & procedures
è Make suggestions to enhance and define the processes for further improvement of services
è Suggest on areas for continuous improvement of all our operations
Independent thought and Judgment:
è Use of independent thought and judgement in strict alignment with standard operating procedures
è Independent thought and judgement are based on experience
è Changes in processes with regards to the implementation of the standard operating procedures
è Use of best practices to ensure compliance to CBL Regulations and MTN standard operating procedures
QUALIFICATION AND EXPERIENCE
Educations:
è Minimum of 3 years of territory degree in Sales and Marketing from a reputable institution or equivalent
è Relevant Certificates/accreditation/membership with professional bodies, is an added advantage.
Experience:
è Minimum of three (3) years working experience with proven track record as a Sales/distribution officer in a business environment
è Minimum three (3) years demonstrated experience in creating proactive strategies
CORE COMPETENCIES
Important competencies required for the position:
è Must be a Role Model of ethical practices by living the MTN Values of: Lead with Care, Can- Do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion
Knowledge:
è Demonstrate knowledge of main competitors’ positions in the market
è Read industry journals and publications to keep up to date
è Demonstrate full understanding of simple products /services
è Demonstrate knowledge of prospects within own territory
è Ability to write reports and communicate effectively with all levels of stakeholders
è Very good knowledge and skills of Microsoft office suite with special skills in using MS PowerPoint, MS word and other relevant software
è Sound judgement and ability to analyse situations and information
è Execute tasks in relations to tactical plans
è Learn from others and draw on experience to solve challenges
è Execute on commercial practices and identifies areas of continuous improvement
è Is self-aware and accountable of own development to realize full potential
è Builds professional networks across industry through collaboration and co-operation
è Deliver individual results and support team objective
è Organises work to deliver on daily priorities and plan
è Strong determination to succeed
è Proven track record of be a team player
è Understanding of the mobile market from a general perspective
è Understanding best practise within the telecommunication industry
è Good relationship-building skills
è Understanding and application of Mobile Money Policies Processes and Procedures
è Compliance Management
Skills & Competencies:
è Execute tasks in relations to tactical plans
è Learn from others and draw on past experience to solve challenges
è Execute on commercial practices and identifies areas of continuous improvement
è Is self-aware and accountable of own development to realize full potential
è Builds professional networks across industry through collaboration and co-operation
è Deliver individual results and support team objective
è Organises work to deliver on daily priorities and plan
è Strong determination to succeed
è Proven track record of be a team player
è Understanding of the mobile market from a general perspective
è Understanding best practise within the telecommunication industry
è Good relationship-building skills
Behavioral Qualities:
è Solution Provider & Problem Solver
è Quality Enabler & Culture Change Champion
è Caring People Employee & Relationship Manager
è Results Achiever & Operationally Astute
è Commitment to the Organization
How to apply
To apply, email all applications (cover letter and updated resume/curriculum vitae) to: hrvacancy.lr@mtn.com and/or contact.Liberia.lr@mtn.com.
In the subject of your email, Please state your name and the vacancy you are applying for.
In the Letter of interest, kindly state which of the five (5) MTN Live Y’ello Values resonate with you.
Please Note the following:
è Only short-listed candidates will be contacted.
è Detailed job description is attached for ease of reference
è No phone calls will be accepted
è Operating Unit: MTN Liberia
è Reports to: Manager, Regional Sales
Department: Sales & Distribution
Number of Direct Reports: TBA
Job Level: 2
