Beneficiary Feedback Mechanism (BFM) / Citizen Engagement (CE) Officer

The Government of Liberia, through the Liberian Ministry of Gender,
Children, and Social Protection (MGCSP) is implementing the Liberia
Women Empowerment Project (LWEP) (P173677) with financing from the
International Development Association (IDA) of the World Bank Group. The LWEP aims to improve social and livelihood services for women and girls in targeted communities, foster positive social norms, and strengthen the government’s capacity to advance women and girls’ empowerment through a “whole community” approach targeting multiple actors and levels. The World Bank views this project as creating a platform for the empowerment of women where policy dialogue happens, evidence of what works is produced and disseminated, and partnerships are strengthened. The project will be implemented by the Liberian Ministry of Gender, Children, and Social Protection (MGCSP). ActionAid Liberia is a member of a consortium that has been awarded the contract of Lead Service Provider for components 1,2 & 3 of this project under the supervision of the Project Management Unit (PMU) of the MGCSP. ActionAid Liberia is leading the implementation of component 1B of the project which is aimed at Strengthening community mobilization and citizen engagement.
Summary of Role
The Beneficiary Mechanism and Community Engagement Officer will
facilitate effective engagement with beneficiaries and communities involved in the Liberia Women Empowerment Project. This role focuses on ensuring that community voices are heard, their needs are met, and beneficiaries are actively involved in project design and implementation. The officer will work to strengthen beneficiary feedback mechanisms and promote inclusive community participation.

Responsibilities

Community Engagement

• Support the design and implementation of a beneficiary feedback and
citizen engagement strategy to ensure robust participation in the project’s processes and activities.
• Design and apply a range of mechanisms, such as focus group discussions, key informant interviews, community engagement, consultations, one-to-one outreach with beneficiaries, feedback committees, suggestions boxes, surveys, etc., to regularly gather feedback and suggestions on the project’s interventions.
• Collaborate with the PMU BFM Specialist and CBAs to raise awareness of the BFM at the community-level.
• Ensure all suggestions/complaints submitted through the BFM are logged correctly and receive timely responses.
• Work closely with a social officer to ensure project-related complaints are
logged in project GRM and responded to promptly.
• Continuously review, assess, and adapt the project’s engagement and two-way communication platforms, channels, and tools to ensure efficiency and effectiveness.
• Effectively build an active constituency of support, interest, and action for
the targeted community beneficiaries and other stakeholders, as well as
more widely across the various sectors, namely gender, gender-based
violence, women’s empowerment, agriculture, health and education.
• Monitor and evaluate the impact of the BFM and CE strategies on target
audiences and continuously improve.
• Provide BFM and CE inputs to monthly, quarterly, periodic, and annual progress/monitoring reports on operational activities.

ACCOUNTABILITIES MECHANISM

• Ensure a robust beneficiary feedback mechanism and citizen engagement strategy for active citizenry participation at local and national levels.
• Facilitate and roll out a range of communication and feedback mechanisms for tracking regular feedback and suggestions on the project’s interventions.
• Strengthen collaboration with the PMU BFM Specialist and CBAs to raise
awareness of the BFM at the community level.
• Ensure timely response and accurate documentation of all suggestions/complaints submitted through the BFM at all levels.
• Liaise with the social officer to ensure project-related complaints are
logged in project GRM and responded to promptly.
• Provide oversight of routine monitoring, revision, and assessment of project engagement, thus ensuring effective communication platforms, channels, and tools.
• Effectively lead in building an active constituency of support, interest, and
  action for the targeted community beneficiaries and other stakeholders
and more widely across the various sectors, namely gender, genderbased violence, women’s empowerment, agriculture, and health and education.
• Monitor, evaluate, and report the impacts of the BFM and CE strategies on target audiences and continuously improve.
• Provide BFM and CE inputs to monthly, quarterly, periodic, and annual
progress/monitoring reports on operational activities.

Monitoring and Reporting

• Monitor the effectiveness of community engagement strategies and beneficiary feedback mechanisms, providing regular updates to management. Document and report on community engagement activities, outcomes, and lessons learned.

How to apply:
All interested candidates should submit applications, including cover letter and CV in Microsoft Word or Pdf document, addressed to the Country Director, ActionAid Liberia Country Program, via email to vacancy.liberia@actionaid.org, copy Elizabethgbah.johnson@actionaid.org . Email subject line
should read “Beneficiary Feedback Mechanism (BFM) / Citizen Engagement (CE) Officer”.
Female candidates are highly encouraged to apply