Head of Operations

Bpay Limited, a subsidiary of BanffPay Limited, is a licensed financial institution regulated by the Central Bank of Liberia. Operating as a Bureau de Change and Money Remittance Business, Bpay is building the largest financial services distribution network in Liberia. BanffPay Limited, the parent company of Bpay, is licensed in Canada, Nigeria, and Sierra Leone, with operations spanning over 20 countries worldwide.

Role Overview:
The Head of Operations will oversee the efficiency of daily business operations, ensuring seamless execution of financial transactions, compliance with regulations, and process optimization. This role is best suited for a highly organized individual with experience in fintech, banking, or financial services. The Head of Operations will oversee Bpay’s financial service operations, ensuring efficiency, compliance, and process optimization. This position requires strong leadership in financial service delivery, remittance operations, and risk management.

Key Responsibilities:

1. Operations Management:




• Oversee day-to-day operations, ensuring smooth execution of remittances, payments, and currency exchange.


• Develop and implement operational strategies that enhance efficiency and customer satisfaction.


• Develop and implement operational strategies to enhance efficiency and customer satisfaction.


• Optimize transaction processing workflows to reduce errors and improve service speed.


• Ensure seamless coordination between departments, including finance, customer service, and compliance.




2. Regulatory Compliance:




• Ensure adherence to financial regulations set by the Central Bank of Liberia.


• Maintain accurate reports and documentation for audits and regulatory submissions.


• Oversee fraud detection, AML (Anti-Money Laundering) policies, and KYC (Know Your Customer) protocols.


• Manage financial audits, operational risks, and reporting requirements.




3. Process Optimization:




• Identify opportunities for automation and process improvement to enhance productivity.


• Implement best practices for risk management and fraud prevention.




4. Team Leadership:




• Supervise and train operational staff to ensure high performance and compliance with company policies.


• Foster a collaborative work environment that promotes accountability and innovation.


• Track operational KPIs, generate reports, and provide recommendations to executive leadership.


• Conduct root-cause analysis for service inefficiencies and implement corrective actions.




5. Stakeholder Management:




• Liaise with financial institutions, regulatory bodies, and partners to support operational objectives.


• Represent Bpay in industry-related engagements and meetings.




6. Reporting & Analytics:




• Monitor key operational metrics and provide insights to the executive team.


• Ensure data accuracy and timely reporting for informed decision-making.




7. Bachelor's degree in Business Administration, Finance, Economics, or a related field. (MBA is an advantage), preferably within fintech, banking, or financial services.


8. 
   

   Key Attributes

   
   
   
   
   • Process-Oriented: Strong focus on streamlining workflows, improving efficiency, and reducing operational risks.
   
   
   • Detail-Oriented: Ensures accuracy in financial transactions, compliance reporting, and risk management.
   
   
   • Problem-Solving Expertise: Quickly identifies operational bottlenecks and implements effective solutions.
   
   
   • Tech-Savvy: Proficient in fintech solutions, digital banking platforms, and automation tools for operational excellence.
   
   
   • Crisis Management: Ability to handle high-pressure situations, including fraud incidents, system downtimes, and regulatory audits.
   
   
   • Strong Leadership: Experience in leading operational teams, driving performance, and fostering a culture of accountability.
   
   
   • Compliance-Focused: Deep understanding of AML, KYC, and regulatory frameworks in Sierra Leone’s financial industry.
   
   
   
   

   Why Join Bpay?

   
   
   
   
   • Opportunity to shape and lead operational excellence in a fast-growing fintech company.
   
   
   • Work in an innovative and dynamic environment with global exposure.
   
   
   • Be part of a company promoting financial inclusion in Liberia.
   
   
   
   

   Application Process:
   Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and vision for Bpay Limited Liberia to [Bpayjobs@gmail.com].

   
   

   Bpay Limited is an equal opportunity employer committed to diversity and inclusion.