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6 years - 10 years
IT/Hardware, IT/Software
$ 00
Fri May 24, 2024
Full-time, Contract
Mon May 06, 2024
Job Summary
This position will develop systems to enhance operational efficiency and ensure the functioning and security of Welthungerhilfe’s information technology components and systems.
Job Description
Duties and Responsibilities:
1. Monitor and periodically review the IT infrastructure and ensure adherence to WHH standards and IT policies.
2.Ensure that staff are trained in relevant policies, trouble shooting, and enforce compliance with policies and standards.
3.Ensure proper and timely consolidation of data at programme levelon all data and information systems based on the use of Office 365.
4.Monitor the ICT HelpDesk and respond to tickets within agreed SLA.
5.Identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.
5.Support the Head of HR in the management of staff accounts in line with WHH policies.
6.Support the management and documentation of WHH assets.
7.In cooperation with the Head of Logistics, Procurement and Security, support vendor management, risk management, performance
evaluation, contract negotiation, and vendor selection for IT related goods and services.
8. As the focal point for Data Protection, support incident management, function as an internal point of information and advice, and identify and mitigate risks associated with data protection.
9.Collaborate with key stakeholders to review and develop supporting processes for service delivery such as Service Level Agreements, Service Catalogue, Incident Management, Request Management,
Problem Management, Change Management.
10.Monitor and report on the performance of IT staff.
11.Ensuring that negotiated service levels are maintained by scheduled monitoring.
To take on other duties that may be assigned by the Country Director
Education:
Bachelor’s Degree in Information Technology (IT)
Professional Exprience:
A minimum of 5 years professional experience in Information Technology/Data Security, preferable working with INGO/NGO or USAID
Language Skills:
Excellent spoken and written English.
Personal Skills:
1. Highly proactive and able to work independently.
2. Excellent written communication skills, demonstrating the ability to document procedures and guidelines with clarity and accuracy.
3. Strong inter-personal and group/team skills, problem-solving and judgement skills.
4. Strong systems thinking and analytical approaches to problem solving.
5. Very good presentation and listening skills.
6. Maintain a high-performance standard with attention to detail.
7. Ability to plan, prioritize, coordinate, and perform multiple tasks simultaneously.
Application Process:
Welthungerhilfe is an equal opportunities employer. Qualified females are encouraged to apply.
Please send electronic copies of a motivation letter, CV, scanned copies of all academic papers and contact details of 2 professional referees/former line manager to the below email with the subject. “IT Manager- 2411” to Recruitment.Liberia@welthungerhilfe.de
1. Monitor and periodically review the IT infrastructure and ensure adherence to WHH standards and IT policies.
2.Ensure that staff are trained in relevant policies, trouble shooting, and enforce compliance with policies and standards.
3.Ensure proper and timely consolidation of data at programme levelon all data and information systems based on the use of Office 365.
4.Monitor the ICT HelpDesk and respond to tickets within agreed SLA.
5.Identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.
5.Support the Head of HR in the management of staff accounts in line with WHH policies.
6.Support the management and documentation of WHH assets.
7.In cooperation with the Head of Logistics, Procurement and Security, support vendor management, risk management, performance
evaluation, contract negotiation, and vendor selection for IT related goods and services.
8. As the focal point for Data Protection, support incident management, function as an internal point of information and advice, and identify and mitigate risks associated with data protection.
9.Collaborate with key stakeholders to review and develop supporting processes for service delivery such as Service Level Agreements, Service Catalogue, Incident Management, Request Management,
Problem Management, Change Management.
10.Monitor and report on the performance of IT staff.
11.Ensuring that negotiated service levels are maintained by scheduled monitoring.
To take on other duties that may be assigned by the Country Director
Education:
Bachelor’s Degree in Information Technology (IT)
Professional Exprience:
A minimum of 5 years professional experience in Information Technology/Data Security, preferable working with INGO/NGO or USAID
Language Skills:
Excellent spoken and written English.
Personal Skills:
1. Highly proactive and able to work independently.
2. Excellent written communication skills, demonstrating the ability to document procedures and guidelines with clarity and accuracy.
3. Strong inter-personal and group/team skills, problem-solving and judgement skills.
4. Strong systems thinking and analytical approaches to problem solving.
5. Very good presentation and listening skills.
6. Maintain a high-performance standard with attention to detail.
7. Ability to plan, prioritize, coordinate, and perform multiple tasks simultaneously.
Application Process:
Welthungerhilfe is an equal opportunities employer. Qualified females are encouraged to apply.
Please send electronic copies of a motivation letter, CV, scanned copies of all academic papers and contact details of 2 professional referees/former line manager to the below email with the subject. “IT Manager- 2411” to Recruitment.Liberia@welthungerhilfe.de